Our text message programs
Dutch Miller Auto Group runs two text message programs. Neither sends marketing, promotions, sweepstakes or polls. You only receive texts after you opt in, and you can reply STOP at any time.
Dutch Miller Store Texting
For customers. Texts from a Dutch Miller dealership's phone number about your own visit or vehicle: answers to your questions, appointment confirmations and reminders, repair status, vehicle-ready notices, parts arrival, and the sales or finance paperwork you asked about.
- Sent from
- The phone number of the Dutch Miller store you deal with (listed on its website)
- Frequency
- Message frequency varies with your visit, usually a few messages per visit or inquiry.
- Cost
- Msg & data rates may apply.
- Stop / help
- Reply STOP to opt out, HELP for help.
Dutch Miller Team Alerts
For employees. Store and building alerts, IT outage and restoration notices, weather and safety notices, and company announcements.
- Sent from
- (304) 454-5150
- Frequency
- Message frequency varies, usually a few messages a month, more during an outage or emergency.
- Cost
- Msg & data rates may apply.
- Stop / help
- Reply STOP to opt out, HELP for help.
How to join
Texting is always optional. Consent is never a condition of a purchase, service or employment, and text consent is separate from email or phone-call consent.
Dutch Miller Store Texting (customers)
- Text the store. Text the store's phone number with your question. Your first message starts the conversation, and we reply with a confirmation.
- Tick the box. On a service repair order, sales or finance paperwork, or a store website contact form, tick the optional text box beside your mobile number.
- Tell your advisor. A service advisor or salesperson reads the consent statement below and records your answer.
Checkbox wording (forms, repair orders, websites)
☐ Yes, text me at this mobile number from Dutch Miller [store name] about this visit and my vehicle: appointment reminders, repair updates, vehicle-ready notices and replies to my questions. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase or service. SMS Terms · Privacy Policy
Verbal consent script (service drive and sales)
"May Dutch Miller [store name] text you at this number about this visit: appointment reminders, repair updates and when your vehicle is ready? Message frequency varies and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Our text terms and privacy policy are at smspolicy.dutchmillerauto.com. Is that okay?" Only a clear "yes" is recorded as consent.
Confirmation text
Dutch Miller [store name]: You're subscribed to texts about your visit and vehicle. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Dutch Miller Team Alerts (employees)
- Text to join. Text DMAGCORP to (304) 454-5150.
- New-hire paperwork. Tick the optional text-alert box on the onboarding form.
- Ask IT. Ask the Dutch Miller IT Support Desk to add you; we confirm by text.
Checkbox wording (onboarding form)
☐ Yes, send me Dutch Miller Team Alerts by text at the mobile number above: store, IT outage, safety and company alerts. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of employment. SMS Terms · Privacy Policy
Confirmation text
Dutch Miller Team Alerts: You're subscribed to store, IT and company alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Sample messages
Dutch Miller Store Texting
Dutch Miller Ford of Ripley: Your service appointment is confirmed for Tue 10/28 at 9:00 AM. Reply C to confirm or call us to reschedule. Reply STOP to opt out.
Dutch Miller Subaru: Your vehicle is ready for pickup. Service is open until 6 PM today. Reply STOP to opt out.
Dutch Miller Chevrolet: The part for your repair has arrived. Reply with a day and time that works to bring your vehicle in. Reply STOP to opt out.
Dutch Miller Kia of Charlotte: Thanks for your question. Yes, the Sorento you asked about is still available. When would you like to see it? Reply STOP to opt out.
Dutch Miller Team Alerts
Dutch Miller IT: Internet is down at Ripley Ford. We're working with the provider and will text when it's back. Reply STOP to opt out.
Dutch Miller IT: Internet at Ripley Ford is restored. Thanks for your patience. Reply STOP to opt out.
Dutch Miller: The elevators at the corporate office are out of service today. Please use the stairs. Reply STOP to opt out.
Replies to STOP and HELP
- STOP (store)
- Dutch Miller [store name]: You've been unsubscribed and will receive no further messages from this number.
- HELP (store)
- Dutch Miller [store name]: texts about your visit and vehicle. Help: call this number or email support@dutchmillerauto.com. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.
- STOP (team)
- Dutch Miller Team Alerts: You've been unsubscribed and will receive no further messages. Text DMAGCORP to rejoin.
- HELP (team)
- Dutch Miller Team Alerts: store, IT and company alerts for employees. Help: support@dutchmillerauto.com. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.
SMS Terms of Service
Effective October 27, 2026 · applies to Dutch Miller Store Texting and Dutch Miller Team Alerts
- Programs. Dutch Miller Auto Group, 401 10th Street, Suite 200, Huntington, WV 25701, and its dealerships operate Dutch Miller Store Texting (customer conversations about visits and vehicles) and Dutch Miller Team Alerts (employee alerts). No marketing, promotional, sweepstakes or polling messages are sent under either program.
- Consent. By opting in you agree to receive recurring text messages at the mobile number you provided. Consent is optional and is not a condition of any purchase, service or employment.
- Frequency. Message frequency varies.
- Cost. Msg & data rates may apply, according to your mobile plan. Dutch Miller does not charge for messages.
- Opting out. Reply STOP to any message to opt out. END, CANCEL, UNSUBSCRIBE and QUIT also work. You'll receive one message confirming you're unsubscribed and no further messages from that number.
- Help. Reply HELP to any message, call the store, or contact support@dutchmillerauto.com or support.dutchmillerauto.com.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Eligibility. You must be the account holder of the mobile number or have the account holder's permission, and be 18 or older. Team Alerts is for current employees; your number is removed if you leave Dutch Miller.
- Sensitive information. We will never ask for your Social Security number, bank account or card numbers, or passwords by text. Please don't send them.
- Privacy. Your information is handled as described in our Privacy Policy.
- Changes. We may update these terms; the current version is always on this page.
SMS Privacy Policy
Effective October 27, 2026
- What we collect. Your name, mobile number, the store you deal with or work at, your opt-in and opt-out history, the messages exchanged, and delivery status.
- How we use it. Only to run the program you joined: to answer you, confirm and remind you of appointments, update you on your vehicle, send employee alerts, and respond to HELP and STOP requests.
- No sharing for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell your information.
- Service providers. Our text messaging and phone carriers process your number and messages only to deliver them for us, under contract, and may not use them for any other purpose.
- How to opt out. Reply STOP (or END, CANCEL, UNSUBSCRIBE or QUIT) to any message, or email support@dutchmillerauto.com. You'll receive one confirmation and no further messages. Opt-out records are kept so we don't text you again.
- Security. Access is limited to Dutch Miller staff who need it and to our messaging providers, protected by multi-factor sign-in. We never request financial account or Social Security numbers by text.
- Retention. Messages and consent records are kept as long as needed to run the program and meet legal obligations, then deleted.
- Contact. Questions about this policy or your information: support@dutchmillerauto.com, or Dutch Miller Auto Group, 401 10th Street, Suite 200, Huntington, WV 25701.
Participating stores
Dutch Miller Store Texting is sent from the phone numbers of these dealerships:
- Dutch Miller Nissan of Ashland · Ashland, KY
- Dutch Miller Honda of Ashland · Ashland, KY
- Dutch Miller Ford Lincoln · Ashland, KY
- Dutch Miller Pre-Owned Ashland · Ashland, KY
- Dutch Miller Kia · Barboursville, WV
- Dutch Miller's Beckley Automall · Beckley, WV
- Dutch Miller's Beckley Auto Mall of Crab Orchard · Crab Orchard, WV
- Dutch Miller Chrysler Dodge Jeep Ram of Charleston · Charleston, WV
- Dutch Miller Kia · Charleston, WV
- Dutch Miller Subaru · South Charleston, WV
- Dutch Miller Kia of Charlotte · Charlotte, NC
- Dutch Miller Chevrolet · Huntington, WV
- Dutch Miller Hyundai · Huntington, WV
- Dutch Miller Chrysler Dodge Jeep Ram of Ripley · Ripley, WV
- Dutch Miller Ford of Ripley · Ripley, WV
- Dutch Miller Nissan of Wytheville · Wytheville, VA
