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SMS Privacy Policy
Effective October 27, 2026
- What we collect. Your name, mobile number, the store you deal with or work at, your opt-in and opt-out history, the messages exchanged, and delivery status.
- How we use it. Only to run the program you joined: to answer you, confirm and remind you of appointments, update you on your vehicle, send employee alerts, and respond to HELP and STOP requests.
- No sharing for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell your information.
- Service providers. Our text messaging and phone carriers process your number and messages only to deliver them for us, under contract, and may not use them for any other purpose.
- How to opt out. Reply STOP (or END, CANCEL, UNSUBSCRIBE or QUIT) to any message, or email support@dutchmillerauto.com. You'll receive one confirmation and no further messages. Opt-out records are kept so we don't text you again.
- Security. Access is limited to Dutch Miller staff who need it and to our messaging providers, protected by multi-factor sign-in. We never request financial account or Social Security numbers by text.
- Retention. Messages and consent records are kept as long as needed to run the program and meet legal obligations, then deleted.
- Contact. Questions about this policy or your information: support@dutchmillerauto.com, or Dutch Miller Auto Group, 401 10th Street, Suite 200, Huntington, WV 25701.
